Buyer Protection Policy

UnlockAndLook ("Platform", "we", "us") aims to provide a fair and transparent purchasing experience. This Buyer Protection Policy outlines what you can expect as a buyer and the limitations of our responsibility.

1. Content Delivery

Once payment is confirmed and processed, you will receive immediate access to the purchased digital content. Access is granted automatically through our platform. If you do not receive access within a reasonable time after payment confirmation, please contact us.

2. Payment Security

• Credit/Debit Cards: All card transactions are processed securely through Stripe, a PCI DSS Level 1 certified payment processor. We never store your full card details on our servers.
• Cryptocurrency: Crypto transactions are processed through NOWPayments. Once a crypto transaction is confirmed on the blockchain, it is final and irreversible.

3. Refund Policy

All sales of digital content are final. Due to the nature of digital goods, once content has been delivered and accessed, it cannot be "returned." By completing a purchase, you acknowledge and agree that:

• You waive any right of withdrawal or "cooling off" period that may apply to physical goods
• Refunds are granted solely at the Platform's discretion
• Chargebacks or payment disputes initiated without first contacting us may result in account suspension

Exceptions Where Refunds May Be Considered

We may, at our sole discretion, issue a refund in the following situations:

• Non-delivery: You did not receive access to the content after confirmed payment
• Significant misrepresentation: The content is materially and fundamentally different from what was described or advertised by the creator
• Duplicate charge: You were charged more than once for the same content due to a technical error

Refund requests must be submitted within 7 days of purchase. Refunds for cryptocurrency payments, if granted, will be issued in the equivalent value at the time of the refund, not at the time of purchase.

4. Content Accuracy

Creators are solely responsible for the accuracy of their content descriptions, previews, and pricing. The Platform does not guarantee, endorse, or verify the quality, accuracy, or suitability of any content sold by creators. We act solely as an intermediary between buyers and sellers.

5. Dispute Resolution

If you experience an issue with a purchase:

1. Contact us via email with your transaction details
2. We will review your claim and may contact the creator
3. We aim to resolve disputes within 7 business days
4. Our decision on disputes is final and binding

6. Chargebacks

Initiating a chargeback or payment dispute with your bank or payment provider without first contacting us is considered a violation of these terms. Users who initiate unauthorized chargebacks may have their accounts permanently terminated and may be subject to collection actions for any amounts owed to the Platform or its creators.

7. Contact Us