UnlockAndLook ("Platform", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
1. Information We Collect
1.1 Information You Provide
- Account Information: Username, email address, and password when you create an account
- Creator Verification: Identity documents, date of birth, and other verification data submitted by creators
- Payment Information: Payment method details are processed directly by our third-party payment providers (Stripe and NOWPayments). We do not store full credit card numbers or cryptocurrency wallet private keys on our servers
- Payout Information: Creator payout details such as cryptocurrency wallet addresses or bank information
- Content: Digital files, descriptions, prices, and metadata you upload
- Communications: Messages sent through the Platform's chat feature and any correspondence with our support
1.2 Information Collected Automatically
- Usage Data: Pages visited, features used, actions taken, timestamps, and session duration
- Device Information: Browser type, operating system, device type, and screen resolution
- Network Information: IP address, approximate location (country/region level), and internet service provider
- Cookies & Similar Technologies: See Section 5 below
2. How We Use Your Information
We use collected information for the following purposes:
- To provide, operate, maintain, and improve the Service
- To process transactions, payouts, and send related information
- To verify creator identities and enforce age requirements
- To send you technical notices, security alerts, and support messages
- To detect, investigate, and prevent fraud, abuse, and policy violations
- To comply with legal obligations and respond to law enforcement requests
- To enforce our Terms of Service and other policies
- To analyze usage patterns and improve user experience
3. Information Sharing
We do not sell your personal information to third parties. We may share information in the following circumstances:
- Payment Processors: We share necessary transaction data with Stripe and NOWPayments to process payments and payouts
- Law Enforcement: We may disclose information when required by law, subpoena, court order, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others
- Service Providers: We may share data with trusted third-party service providers who assist in operating the Platform (e.g., hosting, analytics, CDN). These providers are contractually obligated to protect your data
- Business Transfers: If UnlockAndLook is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
- With Your Consent: We may share information with your explicit consent
Between Users: Your username, profile information, and content listings are visible to other users. We do not share your email address, payment details, or private information with other users unless required for dispute resolution.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit (HTTPS/TLS)
- Secure password hashing (bcrypt)
- Access controls and authentication requirements
- Regular security monitoring
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.
5. Cookies & Tracking
We use cookies and similar technologies to:
- Keep you logged in and maintain your session
- Remember your preferences
- Analyze traffic and usage patterns
- Prevent fraud and abuse
You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Service.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. After account deletion, we may retain certain data for a reasonable period as necessary to:
- Comply with legal obligations (e.g., tax records, law enforcement requests)
- Resolve disputes and enforce our agreements
- Prevent fraud and abuse
Transaction records may be retained for up to 7 years for tax and legal compliance purposes.
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data, subject to legal retention requirements
- Data Portability: Request your data in a commonly used, machine-readable format
- Objection: Object to certain processing of your personal data
To exercise any of these rights, contact us via email. We will respond within 30 days. We may require identity verification before processing your request.
8. International Data Transfers
Your data may be transferred to and processed in countries other than your own. By using the Service, you consent to such transfers. We take steps to ensure your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.
9. Children's Privacy
The Service is not intended for anyone under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have collected data from a minor, we will delete it immediately and terminate the associated account.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect upon posting to the Platform. We encourage you to review this policy periodically. Continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact